Get in Touch With Us
This page tells you how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We are an independent research and comparison publisher covering new casinos not on GamStop — we are not a casino, not a payment provider and not a regulator. That distinction decides where your message should go, so it is worth two minutes before you write.
Reaching the editorial team
Email is the only channel we operate. Write to [email protected] and a person will read it. We aim to reply within two working days; corrections that affect a published bonus term or payment detail are prioritised ahead of general enquiries.
A message gets handled faster when it includes the page you were reading, the casino brand involved, the date you saw the information, and a screenshot or link if you are reporting something that looks wrong. Our published facts carry a check date — the current one is 26 September 2026 — so telling us what has changed since then is genuinely useful.
Where commercial relationships sit
Some links on blackintheday.co.uk are commercial, and the publisher may earn a commission if you open an account through them. That arrangement pays for the research; it does not buy a position in a ranking, an editorial rating or a favourable sentence. If you believe a page reads as though it did, say so in your email and we will look at it. Commercial enquiries and editorial complaints go to the same inbox and are kept separate internally.
What we can help with, and what we cannot
| Bring this to us | Bring this to the casino or a third party |
|---|---|
| A bonus term we have described inaccurately | A bonus you believe was wrongly voided on your account |
| A payment method listed that is no longer available to UK players | A pending withdrawal or a failed deposit |
| A site we have covered that has changed ownership or licence | Identity or source-of-funds documents you have been asked for |
| A request that we research a newly launched casino | Account closure, self-exclusion or limit-setting requests |
| Partnership, affiliate and press enquiries | A formal complaint requiring an alternative dispute resolution body |
We have no access to any casino's back office. We cannot release a balance, reverse a verification decision, extend a bonus expiry date or intervene in a withdrawal dispute. What we can do is explain how the published terms read, point you at the operator's complaints procedure and the escalation route its licence requires, and correct our own page if we described something incorrectly.
Questions about the casinos we rank
Most reader mail concerns the brands in our top list. The offers below are the operators' own advertised headline promotions, recorded as published; our ratings are editorial scores from our own research, not customer review averages. Always read the promotion terms on the casino's own site before depositing, because figures move.
Betmica — our highest-rated entry, and the one that draws the most questions
Betmica sits at the top of our list with an editorial rating of 10.0, largely because its new-player package is structured around slots in a way that is unusually transparent about which games count. The advertised offer is a welcome bonus of 570% up to £5,700 plus 270 free spins. Material conditions apply: a qualifying minimum deposit, wagering requirements on both cash bonus and spin winnings, a maximum bet size while a bonus is active, and an expiry window after which unused funds are removed. The headline figure is a ceiling, not an expected amount — reaching £5,700 would require a very large deposit.
The limitation worth stating plainly: a percentage that high is paired with wagering demands that most casual players will not clear, and that is where the majority of complaints we receive about large packages originate.
Kikibet — a smaller package with a broadly similar structure
Kikibet rates 9.9 and appears on this page because readers frequently ask us to compare it directly with Betmica. Its advertised welcome offer is 350% up to £5,555 with 300 free spins. The spin count is the most generous of the top three, but free spins almost always carry their own separate wagering multiple and a cap on how much of the winnings can be converted to withdrawable cash — check both before you opt in. The trade-off against Betmica is the lower match percentage, which suits smaller deposits better.
Its drawback: percentage-heavy welcome offers can make the ongoing promotions look thin by comparison, and reload value is what matters after the first month.
Betninja — a flat cash figure instead of a percentage
Betninja holds a 9.8 rating and earns its place here for readers who find percentage maths confusing. The advertised offer is a £1,000 bonus and 100 free spins for new players, quoted as a straight amount rather than a multiplier. That makes the maximum easier to understand, though the same conditions still apply — qualifying deposit, wagering, maximum bonus bet, expiry and a cashout limit on spin winnings.
The limitation: a flat ceiling gives smaller depositors less headline value than a high-percentage match would, so it is not automatically the better deal.
Other brands we cover
WinnerIsland (9.7), Zombillion (9.7), Smash Casino (9.7), Nightluck (9.6), CoinPoker (9.5), Rivo (9.5) and Daytonaspin (9.5) also appear in our comparisons and we answer questions on all of them. Note that several advertise in euros or dollars — WinnerIsland up to €1,000 plus 100 free spins, Smash Casino 600% up to €10,000, Nightluck €6,400 with 280 free spins and 805%, CoinPoker 150% up to $2,000, Rivo 1000% up to €10,000 with 25% cashback — which raises currency conversion questions covered below. Zombillion (250% up to £4,000 plus 200 free spins) and Daytonaspin (255% up to £4,500 plus 255 free spins) quote in pounds. Our full assessment of each sits on our researched list of non GamStop casinos.
Money questions we are asked most often
Reading blackintheday.co.uk costs nothing. The cost of taking part sits entirely with the casino you choose, and these are the recurring queries:
- Minimum deposits — vary by brand and by method; a deposit below the promotion's qualifying threshold usually will not trigger the bonus at all, and that is not reversible.
- Debit cards and bank transfers — commonly supported for UK customers, though availability is set by the operator and its acquiring bank, not by us. Verify on the cashier page before depositing.
- E-wallets and PayPal — e-wallet support differs site to site. PayPal in particular is not universally available at offshore casinos, so do not assume it; check the live cashier rather than an old review.
- Cryptocurrency — offered by some operators in this sector. It removes card declines but adds volatility, and crypto deposits are frequently excluded from bonus eligibility.
- GBP accounts and currency conversion — where an offer is advertised in euros or dollars, your bank or wallet may convert and charge a spread on the way in and the way out. Opening a GBP account where one is available avoids paying twice.
- Payment fees — some operators charge on withdrawals below a threshold, or on second and subsequent withdrawals in a period. It is in the terms, not the promotion banner.
- Withdrawal times and limits — quoted processing times are advertised figures, not results we have measured. Daily, weekly and monthly caps are the detail that most often surprises a large winner.
- KYC and source of funds — expect identity checks before a first payout, and source-of-funds requests on larger sums. Submitting documents early usually shortens the wait.
What the sites we write about actually offer
If your question is about a game type rather than an account, it usually falls into one of these categories: slots, including progressive jackpot titles, where return to player and volatility determine how the maths behaves over time; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; and mobile casino play through a browser or app. Different software providers supply different libraries, which is why two casinos rarely have identical catalogues. We do not publish game counts unless the operator states them.
The sportsbook side
Most of these brands run a sportsbook alongside the casino, and several share a single wallet across both — meaning casino bonus funds may be locked out of sports markets, or the reverse. Questions we handle here cover pre-match and in-play betting, accumulators, bet builders, cash-out, esports markets, and sports free bets with minimum qualifying odds attached (1.80 and 2.00 are common thresholds in decimal odds). A free bet stake is typically not returned with the winnings, which catches people out.
Regulation, eligibility and self-exclusion enquiries
You must be 18 or over to gamble. Casinos serving Great Britain must hold a UK Gambling Commission licence; the sites covered here operate under overseas licences, such as those issued in Curaçao, and are not UKGC-licensed. Accepting British customers is not the same as being authorised to serve them, and the consumer protections differ: UKGC rules on dispute resolution, deposit limits and advertising do not apply in the same way, and any complaint follows the process set by the overseas regulator instead. We never describe any casino as completely safe.
GAMSTOP is the free self-exclusion scheme for Great Britain, covering UKGC-licensed operators for a chosen period of six months, one year or five years. Casinos outside that licensing framework are not connected to it. If you are registered with GAMSTOP and considering these sites, please pause — the exclusion exists for a reason, and we cannot lift it or advise you around it.
If you need support, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Blocking software and bank gambling blocks are further options, and most operators offer their own deposit limits, loss limits and account closure tools. Gambling is entertainment with a cost, never a way to make money or solve a financial problem.
Before you write to us
- Check the casino's own terms page — most bonus and withdrawal questions are answered there in more detail than any review can carry.
- Note the page on our site and the date, so we can see exactly what you read.
- Tell us plainly what you want: a correction, an explanation, a research request or a business enquiry.
- Leave out account numbers, card details and identity documents. We do not need them and cannot act on them.
Every correction we accept is applied to the page and the check date is updated. Where something is disputed or unclear, we say so rather than guessing. Send your note to [email protected] whenever you are ready — and if you are still weighing up options, the comparison work is already done on our reviewed casino list.